Registration
Registering is a fast, easy and free - it only takes a minute. You don't even need a credit card to register. Click here to start.
Who are you?
Charity Folks was the vision of people who believe that there’s nothing more important than the work that nonprofits are doing to improve people’s lives. Inspired by this belief, they created an online marketplace exclusively for nonprofits and called it CharityFolks.com.
How do I pay for an item?
After you win an item the credit card assigned to your account will be automatically be charged. If there is a problem with the payment you will be contacted and have 72 hours to submit payment.
How can we get involved with you?
If you are a nonprofit looking to open an account click here. As you will see, this enables you to create your profile, which will be used to design your “home page” at Charity Folks. It is very easy and simply requests some pertinent information. Once done, you will be able to “log in” and do a variety of things. There is a friendly tour wizard that will walk you through all the great resources available. Note: some functionality will only be useful once the auction approaches
If you are a corporation with a social conscious and what to get involved with us click here.
Can I just buy an item?
If you see a "Buy" button and a price next to the bid button this item can be purchased immediately for the amount next to the "buy" button. If the "buy" button does not appear then you have to participate in the auction.
How do I bid on an item?
Once you find an item you're interested in, it's easy to place a bid. Here's how:
- To bid on item, you'll need to register first. Then carefully look over the item listing.
- Enter your User ID and password and then click the Place Bid button, or enter a maximum bid in the box at the bottom of the page. Then, wait for the confirm bid button to appear and "Click It" when it appears.
- That's it! It is that easy. You'll get an e-mail confirming your bid and an e-mail if you are "outbid". And at the end of the listing, you'll receive another e-mail indicating whether you've won the item.
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What is a reserve?
Some auctions have a reserve price, a hidden minimum price, on their item.
How it works:
A reserve price is the minimum price a seller is willing to accept for the item.
As a buyer, you are not shown the reserve price, only whether or not the reserve has been met.
The seller is not obligated to sell the item if the reserve price is not met.
The winning bidder must meet or exceed the reserve price and have the highest bid.
When you're bidding on an item with a Reserve Price, bid as usual, entering the maximum amount you're willing to pay for the item. Watch the label next to the current bid to see whether the reserve price has been met. Until you see that the reserve price has been met, there have been no successful bids in the auction. Once the reserve has been met, the item will sell to the highest bidder when the auction closes.
If your maximum bid is the first to meet or exceed the reserve price, the effective bid displayed will automatically be raised to the reserve price.
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Where is my order?
To find your order log-in to your account and click on the "My Orders" tab. Browse for the order you need information on and expand the details. After the order details have expanded look for the tracking number. All orders are shipped via Federal Express.
I bought an experience how can I schedule it?
To schedule an experience simply email us at concierge @ charityfolks.com. Please include your order number. You will hear back from your concierge in under 24 hours.
I have a question about an item. How can I get more info?
To receive information about a specific item at auction please use the "Ask A question" feature found under the picture of the item on the "place a bid" page.
How do I manage my email subscription?
To change your email subscription settings log-in to your account and click on the "e-mail settings" tab and select the type of emails you'd like to receive from us.
Still need help?
Click here to contact us.
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